Job Description

Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott

• The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate.
• We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose.
• Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview.

What Makes a McKibbon Hotel Night Houseperson?

The Night Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles , the Houseperson provides helpful, dependable service that leaves a lasting impression.

A Day in the Life

• Clean hallways, bathroom, windows, and common areas of the hotel

• Stock linens and supplies for Room Attendants

• Assist with laundry and trash removal

• Identify cleaning and organization tasks necessary for effective and efficient cleaning

• Provide friendly, guest-focused service

Public Areas

• Vacuum, sweep, and mop floors

• Dust and wipe furniture, fixtures, and surfaces

• Clean windows, mirrors, and glass doors

• Disinfect high-touch areas (door handles, elevator buttons, railings)

• Spot-clean walls, carpets, and upholstery

• Empty trash bins and replace liners

Restrooms & Guest Areas

• Sanitize toilets, sinks, and counters

• Refill soap, sanitizer, and paper products

• Mop floors and check for spills or hazards

Back-of-House Areas

• Keep storage rooms, closets, and laundry areas tidy

• Ensure trash and recycling are removed regularly

Organization Tasks

• Stock linen closets with fresh sheets, towels, and amenities

• Organize housekeeping carts for efficient guestroom service

• Rotate linens and supplies to ensure older stock is used first

• Track and report low inventory levels

• Collect and transport soiled linens from hallways to laundry

• Keep hallways clear of trash, linens, and obstacles

• Deliver requested items (extra towels, pillows, etc.) promptly

• Maintain orderly storage areas to prevent clutter

• Follow cleaning checklists to ensure consistency

Job Requirements:

• Previous housekeeping/cleaning experience a plus

• Great customer service and communication skills

• Embrace the McKibbon Guiding Principles

• Courteous friendly demeanor to guests, clients and fellow associates

• Ability to work weekends and holidays

• Must be 18+ and able to lift at least 20 lbs.

• Ability to work independently in an evening or overnight shift.

• Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Why McKibbon?

We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.

• McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

• Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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