Job Description

The Forehand Agency is hiring a Remote Sales Agent to identify customer needs, recommend appropriate solutions, and support account growth through high-quality inbound and outbound interactions. This remote-friendly role offers flexible scheduling, performance-based compensation, structured training, and opportunities for professional advancement within a small, collaborative team.

Key responsibilities

• Handle a high volume of inbound and outbound customer interactions using a consistent customer-experience approach.
• Listen to customers, diagnose needs, perform needs assessments, and recommend tailored life and health insurance solutions aligned with customer goals.
• Use CRM systems to document interactions, manage accounts, and maintain accurate records and workflows.
• Pursue upsell, cross-sell, and retention opportunities to support sales growth and account expansion.
• Aim for first-call resolution by troubleshooting issues, coordinating follow-up, and escalating when appropriate.
• Maintain ongoing client relationships through proactive follow-up and continued support.
• Participate in structured onboarding, ongoing training, and regular coaching to develop sales and product knowledge.
• Collaborate with team members to refine outreach strategies, messaging, and process improvements.

Qualifications

• High school diploma or equivalent. College students, recent graduates, interns, and career changers are encouraged to apply.
• Minimum age 18 and willingness to obtain and maintain a state life and health insurance license.
• Dependable, coachable, and motivated by incentive-based compensation.
• Clear and professional verbal and written communication skills with a strong customer-service orientation.
• Comfortable with basic PC tasks and able to quickly learn contact-center and CRM software.
• Able to multitask and maintain productivity in a fast-paced, high-volume interaction environment.
• Previous experience in telesales, inside sales, customer service, or insurance is beneficial but not required; transferable skills and a strong sales aptitude will be considered.

Compensation and work structure

• Commission-based pay with competitive performance incentives and short-term recognition opportunities.
• Remote-friendly position with flexible scheduling to support work–life balance.
• Structured onboarding and ongoing training to accelerate performance and career growth.

What success looks like

• Consistently meeting or exceeding sales, customer satisfaction, and productivity metrics.
• Accurate and timely use of CRM and contact-center tools to manage pipelines and document activity.
• Responsiveness to coaching and demonstrated readiness for increased responsibility through strong performance and leadership behaviors.

What we offer

• Supportive, collaborative team culture within an agency focused on development and retention.
• Opportunities for professional development, leadership advancement, and wellness benefits.
• Flexible schedule options to accommodate diverse needs and lifestyles.

Job Tags

Similar Jobs