Job Description

Job Description

Join JPMorgan Chase, a leading financial institution with a rich 200-year history.  We offer innovative financial solutions to a diverse clientele, and a competitive rewards package including base salary, discretionary incentive compensation, and comprehensive benefits.  We are committed to diversity and inclusion, providing equal opportunities for all.  Be a part of our Global Security team, ensuring the safety of our operations, people, and assets on a global scale.

As a Global Security Regional Investigations Manager within the Global Security team, you will oversee a team of investigators handling complex and sensitive employee investigations related to fraud and Code of Conduct violations. You will collaborate closely with various departments, including Legal, Human Resources, Employee Relations, Compliance, and Audit, to maintain the safety and integrity of our operations. Your responsibilities will include managing a team tasked with gathering evidence, analyzing data, identifying fraudulent transactions, and recommending changes to systems, processes, and procedures to mitigate risks. This role offers the opportunity to protect our company's assets and reputation while working in a dynamic and inclusive environment.

Job responsibilities

• Manage the investigation process, with a focus on gathering evidence for investigations. Evidence is compiled in a logical fashion to identify suspects and perform root cause analysis. 
• Work closely with Risk and other key LOB personnel to analyze controls based on investigation findings and recommend enhancements/remediation. 
• Identify and analyze fraudulent transactions to mitigate reputational and financial risk. 
• Recognize opportunities for addressing fraud issues, risks and exposures. 
• Maintain strong liaison and working relationships with federal, state and local law enforcement and regulatory agencies. 
• Gathering evidence, interviewing witnesses and subjects, documenting in case management system, working with law enforcement for the prosecution of investigations, complying with regulatory requirements, and identifying control and procedural issues. 
• Safeguard highly sensitive and confidential information.

Required qualifications, capabilities and skills

• Experience in financial fraud investigations, related Law Enforcement or Retail Banking operations.  
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
• Able to articulate sophisticated fact patterns to non-technical line of business risk partners
• Memorialize investigations and comply with regulatory reporting requirements.
• A demonstrated bias toward action.
• Excellent written and verbal communication skills are required.
• Able to brief GS management on key issues in a timely fashion.

Preferred qualifications, capabilities and skills

• Bachelor's degree and related field or work experience.
• Knowledge of online banking systems, telephone banking platforms, Electronic Funds Transfer (EFT) systems, and/or risk management preferred.
• Industry recognized certifications such as CFE, PCI, etc.
• Prior management experience, preferably involving investigations or bank operations.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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