Central Investigations Technician - Asset Protection
The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.
· Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases.
· Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc.
· Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area.
· Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations.
· Monitors CCTV surveillance.
· Assists non-Asset Protection stores with phone interviews on potential internals suspects.
· Provides Key Performance Indicators reporting on internal fraud to field leadership.
· Assists Remote and External Technician responsibilities.
· Meets established performance goals for the role.
· Supports Company’s shrink and safety initiatives.
· 2+ years Asset Protection experience, or analytical or IT responsibilities
· Strong software skills; intermediate Excel, MS Word, PowerPoint
· Critical Thinking and Analytical skills, Produces Results
· High School or equivalent; Bachelor’s Degree preferred
What you get
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise.
About Catalyst
Pay Range: USD $17.88 - USD $22.36 /Hr.
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